Refund and Returns
Last Updated: September 2026
At Majestica Naturals, we take care to ensure that every order is properly packed and delivered in good condition. We understand that there may be situations where you need to report an issue with your order. This Refund & Returns Policy explains the conditions under which returns, replacements, and refunds may be considered.
1. Eligible Returns
Due to the nature of our products, particularly nutraceuticals, wellness products, herbal products, and food-related items, returns may be subject to specific hygiene and safety requirements.
A return or replacement may be considered if:
- You received a damaged product.
- You received an incorrect product.
- The product received is materially different from the product ordered.
- The product packaging was damaged during transit in a way that affects the product.
- You received an expired product due to an error on our part.
Products must generally be unused, unopened, and in their original packaging where a return is permitted.
2. Products That Cannot Be Returned
For health, hygiene, safety, and product-quality reasons, opened, used, consumed, or tampered products may generally not be eligible for return.
We may also decline returns where the product has been damaged after delivery due to improper storage, handling, exposure to unsuitable conditions, or misuse.
Certain products may have additional return restrictions. Customers should check the applicable product information before placing an order.
3. Damaged or Incorrect Orders
Please inspect your package when it arrives. If your order is damaged, incorrect, or incomplete, contact us as soon as reasonably possible.
To help us investigate the issue, you may be asked to provide:
- Order number
- Customer name
- Contact information
- Photographs or videos of the package
- Photographs of the product and shipping label
- A brief description of the problem
Providing clear photographs of the outer packaging and product can help us process your request more efficiently.
4. Return Request Period
Customers should contact Majestica Naturals within 7 days of receiving the order if they wish to report a damaged, defective, incorrect, or missing product.
Requests submitted after this period may not be eligible for a return, replacement, or refund unless required under applicable law or approved by us based on the circumstances.
5. Replacement
Where an eligible issue is confirmed, Majestica Naturals may offer a replacement product instead of a refund.
Replacement availability may depend on stock. If the same product is unavailable, we may provide an alternative resolution, subject to applicable terms.
6. Refunds
If a refund is approved, it will generally be processed through the original payment method or another appropriate method, depending on the circumstances of the order.
Refund processing time may vary depending on the payment provider, bank, or financial institution. Shipping charges may not always be refundable, particularly where the order was correctly fulfilled and the return is requested for reasons other than damage or an error by Majestica Naturals.
7. Cancellation
Order cancellation requests should be submitted as soon as possible after placing an order. Once an order has been processed, packed, dispatched, or handed over to the delivery partner, cancellation may no longer be possible.
If cancellation is accepted before dispatch, the applicable refund will be processed according to the payment method and order status.
8. Incorrect Address or Delivery Failure
Customers are responsible for providing accurate delivery information during checkout. Additional shipping charges or other consequences may apply if an order cannot be delivered because of an incorrect or incomplete address, refusal to accept delivery, or repeated failed delivery attempts.
9. How to Request a Return or Refund
To initiate a request, contact us with your order details and a description of the issue.
Email: support@majesticanaturals.com
Phone: +91 92207 34213
Our team will review the request and provide further instructions where applicable.
10. Policy Updates
Majestica Naturals may update this Refund & Returns Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements. The updated policy will be published on this page with a revised “Last Updated” date.
By placing an order with Majestica Naturals, you acknowledge that you have reviewed this policy and understand the applicable return, replacement, refund, and cancellation conditions.